How long will it take for my items to be delivered?
Deliveries are usually between 3-5 working days depending on stock levels. Overnight deliveries are available at an additional charge.
Can I order samples?
Yes. Please call a member of our sales team on 01903 823888 who will be happy to assist. Alternatively, email us at firstname.lastname@example.org.
What type of payments do you accept?
We accept most major credit cards, BACS and sage pay.
What discounts do you offer?
Here at Utensils, all of our prices are already discounted. However, if your net order value is over £500 (excluding capital equipment), please call our sales team where we may be able to offer you a further discount. If you find an item of heavy equipment cheaper elsewhere on the internet, please give us a call and we will be pleased to offer a price match where appropriate.
What happens if a product discontinues?
In the case that an item is discontinued, we will try our best to source a replacement for you.
Will I be required to sign for my order?
To ensure the safe delivery of all orders, a signature will be required when you accept the goods.
Who should I contact if there is a problem with my order?
If there is any problem with your order, please contact us and we will be happy to solve the issue.
I can’t find what I’m looking for online?
If you are unable to find what you’re looking for, please contact us on 01903 823888 and we will try our best to source it for you.
Are my credit card details secure?
Yes. They are are encrypted which means that they are converted into an unreadable code. This ensures that they are safe and cannot be read by anyone else. We do not store any credit card details.
What are your carriage terms?
Please take a look at the delivery section on our website to see all information regarding delivery.
How do I track my delivery?
If you want to enquire about your delivery, please contact our sales team who will provide you with the relevant information.
Who delivers my order?
All orders will be delivered by national courier.