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Frequently asked Questions

How long will it take for my order to be delivered ?

All stock items are delivered within 3 working days of orders being placed

What type of payments do you accept?

We accept most major credit cards plus Paypal. We also accept cheques.

Who delivers my order ?

Most Utensilsdirect orders are delivered by national carrier.

Will I be required to sign for my order ?

In order to ensure the safe delivery of all orders a signature is required upon receipt.

Who should I contact if there is a problem with my order ?

If you have a problem with your order you should contact the order Hotline 01903 823888 or email us at

How can I place an order?

  • Online here - Just click on Home/Categories on the menu top left and start shopping now.
  • Fax your order to Utensilsdirect 01903 215026
  • Call our Order Hotline 01903 823888

What if I can not find what I am looking for in the on line catalogue ?

If you are unable to find what you are looking for then please feel free to contact our Order Hotline on 01903 823888 or email us at and we will be happy to help you.

Are my credit card details secure ?

Yes all credit card details are encrypted which means that they are converted into an unreadable code this ensures that they are safe and cannot be read by anyone else.
We do not store any credit card details.

Is internet shopping safe? Yes it is if you implement the following steps

  • Use a firewall.
  • Install a good anti-virus program and run regular scans.
  • AdWare is also annoying and can be protected against.
  • Deleteing cookies, temporary files etc. when you exit your browser will increase your security.
    CCleaner is free and works well.
  • Secure payments by Sage Pay.
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