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Discount & Delivery

Delivery Charges


All orders of value 100 net or more, will be delivered free of charge to mainland Britain.
Orders less than this value will attract a 7.95 charge.
Next Day Delivery is available upon request and is subject to stock availability.

Standard delivery is to the blue and grey zones below.
For any areas not in the blue zone, please call before placing your order.



Non-blue or grey locations are postcodes begining with:

AB30 - AB39, AB41 - AB45, AB51 - AB56
BT1-94
FK19 - FK21
GY1 - GY9
HS1 - HS9
IM1 - IM9, IM99, IV1 - IV28, IV30-32,36,40 IV41-49,IV51-56, IV63
JE1 - JE4
KA27-28, KW1-3,KW5-9,KW10-17
PA20- PA38, PA41 - PA49, PA60 - PA78, PH1,PH5-PH26, PH30-44,PH49-50, PO30 - PO41
SR1 - SR9, SR43, SR88
TR21 - TR25
ZE1 - ZE3, please call us before placing your order. No orders will be shipped to these destinations without prior contact with us.


Discounts


At UtensilsDirect, all our prices are already discounted. However, if your net order value is over 500 (excluding capital equipment), please call our Hotline where we may be able to offer you a further discount. If you find an item of heavy equipment cheaper elsewhere on the internet, please give us a call and we will be pleased to offer a price match where appropriate.


Damage and Shortages


In the unlikely event that any of your order is damaged, or is missing, please call us on 01903 823888 within 24 hours.


Returns


If you decide your item(s) is/are not required, please call us within 7 days of receipt of good on 01903 823888 where you can arrange to send the items back for a refund. Please note, postage costs CANNOT be refunded, and goods must be returned within 7 days of your notification of intention to return the goods. Failure to return the goods within 7 days will result in a 25% restocking fee. Return postage costs are to be met by the customer. Goods will not be accepted for return if we are notified AFTER 7 days of receipt by the customer.



Queries about discounts or delivery: sales@utensilsdirect.co.uk